APPOINTMENTS

Appointments may be on the phone, via video link or face to face – staff will advise you when booking

Telephone Appointments and Video Calls – please ensure you are able to take the call on the day of your appointment if you don’t answer you will have to request another appointment.

Face 2 Face Appointments – when you are invited for clinical appointment ,we are committed to keeping everyone safe – please always wear a mask when attending at the surgery and follow guidance from the staff at all times

 

How to Book an Appointment

telephone

Please call 0208 363 0472 during operational hours to request an appointment. 

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online

The main route of appointment booking via eConsult or Patient Access

Face to face

Please visit the branch and talk to the reception. However, due to the pandemic all appointments are first triaged over the telephone before a GP allocates a timeslot for examination if required. 

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Patient Access

Pre-bookable appointment bookings are currently suspended due to pandemic, however all other services are currently active.

eConsult

Fill in the eConsult and one of our health care professionals will be in touch with you within 48 hours

What is econsult

eConsult lets you patients consult with their own NHS GP online by completing a quick form that is sent and reviewed by the practice. We can also direct the patient to self-help, pharmacy advice and local self-referral services. eConsult is a clever bit of software that allows you to quickly and safely get help and advice from your own doctors
and GP practice online, for free, from anywhere.

eConsult FAQs

What is eConsult?
It is an new way to request medical care and fit notes at a time convenient to you. You can complete an eConsult form anytime and there is no need to be waiting on the telephone on hold to arrange an appointment, and the surgery will get back to you within a stated timeframe. It enables you to provide key information about your condition before your appointment which is really helpful to doctors and nurses. Also improves telephone access for vulnerable patients who can’t use online services by decreasing phone call waiting times.
Where can I get help in using eConsult?
The form will provide you with instructions on how to complete it as you fill it in, and you can also watch this tutorial on YouTube for more information – https://www.youtube.com/watch?v=j1-LQI1f0TI
Is it easy to use eConsult?
Yes – it is as straightforward as using online shopping, banking or social media.
Does eConsult mean I won’t see my GP?
If you need to have a GP consultation, you will still have one with your GP (or another clinician at the practice if necessary). All eConsults submitted relating to a health issue will be looked at by a clinician, who will decide next course of action. If you need a consultation with a GP, you’ll have one (it could be in person, over the phone or through a video consultation). Admin requests e.g. fit note requests may be looked at by a member of the admin team, freeing up the doctors’ time.
What can I do if I can't find my condition on the list?
If you can’t find your condition on the form list, please use the general advise template to submit your medical query
What if I have an emergency?

Then eConsult will direct you to call either, 999 NHS 111, Urgent Care Centre or the Practice

I don’t have access to the internet, can I still call my practice

Of course, we understand that not everyone will be able to use eConsult, so please call if you need appointments or advice

Can I go to a Pharmacy to ask about medications they sell or do I have to use eConsult

Pharmacists are really knowledgeable about common illnesses and the treatments available over the counter, please do not hesitate to ask for advice at your local pharmacy